Actual problems of innovative economy and law

Journal "Actual problems of innovative economy and law" is included in category B for specialties: in the field of knowledge "Management and administration": 073, 076 (order of the Ministry of Education and Science of Ukraine dated 23.08.2023 No. 1035) and 071, 072, 075 (order of the Ministry of Education and Science of Ukraine dated 12.20.2023 No. 1543); in the field of knowledge "Social and behavioral sciences" 051 (order of the Ministry of Education and Science of Ukraine dated August 23, 2023 No. 1035); in the field of knowledge "Law" - 081 and "Public management and administration" - 281 (order of the Ministry of Education and Science of Ukraine dated 12.20.2023 No. 1543).
Registration of an entity in print media: Decision of the National Council of Ukraine on Television and Radio Broadcasting No. 1390 dated 11/16/2023. Media identifier: R30-02018
The journal is indexed in the International Scientific Center of Index Copernicus International

The role of the principles of total quality management in enterprise activity

# 9 49-54 Download/view the full text of the article

УДК: 65014.1

DOI: https://doi.org/10.36887/2524-0455-2024-4-9

Druhova Olena,
PhD in Economics, Associate Professor of Management and Business Department,
Simon Kuznets Kharkiv National University of Economics,
https://orcid.org/0000-0002-2404-1910
Jang Dongsheng,
graduate student of Management and Business Department,
Simon Kuznets Kharkiv National University of Economics

The article examines the influence of the main principles of total quality management (TQM) on the activities of enterprises. The article analyzes critical aspects of TQM, including customer orientation, involvement of all employees, process approach, systems approach to management, continuous improvement, evidence-based decision-making, and mutually beneficial relationships with suppliers. Implementing these principles is considered a strategic step to achieve high-quality standards, increase competitiveness, and satisfy customer needs. The article begins with the justification of the need to implement TQM in modern conditions of market competition, where the quality of products and services is one of the critical success factors. The role of management in forming a quality culture, the importance of involving all employees in the quality improvement process, and the creation of appropriate conditions for their motivation and training are described. The process approach to quality management, which includes identification, optimization, and monitoring of the main processes of the enterprise, is considered in detail. The advantages of a system approach, which helps enterprises to coordinate their actions better and achieve strategic goals, are described. Special attention is paid to continuous improvement, which is critical to competitiveness in a rapidly changing environment. Methods and tools used for continuous process improvement are discussed, as well as the importance of data-driven decision-making to minimize risk and improve management efficiency. The importance of mutually beneficial relations with suppliers, which contribute to improving the quality of products and services and ensure supply stability, is also analyzed. It is shown how long-term partnerships with suppliers can contribute to the overall success of the enterprise. The article presents examples of successful implementation of TQM at various enterprises, demonstrating the practical benefits of applying these principles. Specific outcomes achieved through TQM implementation include increased efficiency, reduced costs, improved product quality, and increased customer satisfaction. The article ends with conclusions about the importance and benefits of implementing the principles of total quality management for enterprises of various industries. It is emphasized that TQM is not only a quality improvement tool but also a strategic approach that contributes to the enterprise’s long-term success and sustainable development.

Keywords: total quality management (TQM), principles of TQM, product quality, customer orientation, process approach, a systematic approach to management, quality management, increasing efficiency.

References.

  1. Abbas, J., Kumari, K. (2021). «Examining the relationship between total quality management and knowledge management and their impact on organizational performance: a dimensional analysis». Journal of Economic and Administrative Sciences. Issue 39 (2). рр. 426-451.
  2. Abbas, J. (2020). «Impact of Total Quality Management on Corporate Green Performance Through the Mediating Role of Corporate Social Responsibility». Journal of Cleaner Production. Issue 242. рр. 118458.
  3. Abbas, J. (2020). «Impact of Total Quality Management on Corporate Sustainability Through the Mediating Effect of Knowledge Management». Journal of Cleaner Production. Issue 244. рр. 118806.
  4. Arifin, S., Darmawan, D., Hartanto, C.F.B., Rahman, A. (2022). «Human Resources Based on Total Quality Management». Journal of Social Science Studies (JOS3). Issue 2 (1). рр. 17-20.
  5. Benzaquen, J., Charles, V. (2022). «A Stratified Bootstrap Approach to Assessing the Success of TQM Implementation in Peruvian Companies». Total Quality Management & Business Excellence. Issue 33 (1-2). рр. 178-201.
  6. Faraj, K.M. (2021). «Total quality management and hotel employee creative performance: the mediation role of job embeddedment». Journal of Contemporary Issues in Business and Government. Issue 27 (1). рр. 3838-3855.
  7. Oluwaseun, N.A., Ghasemi, M., Olaleye, B.R. (2022). «Total quality management and small and medium-sized enterprises (SMEs) performance: mediating role of innovation speed». Sustainability. Issue 14. рр. 8719.
  8. Powell, T.C. (1995). «Total quality management as competitive advantage: a review and empirical study». Strategic Management Journal. Issue 16 (1). рр. 15-37.
  9. Sila, I. (2020). «Investigating Changes in TQM’s Effects on Corporate Social Performance and Financial Performance over Time». Total Quality Management & Business Excellence. Issue 31 (1-2). рр. 210-229.
  10. Tsou, Y.H., Huang, Y.F., Liu, S.C., Do, M.H. (2021). «The effects of total quality management and corporate social responsibility on firm performance: a future research agenda». The Journal of Asian Finance, Economics and Business. Issue 8 (4). рр. 277-287.
  11. Hilman, H., Ali, G.A., Gorondutse, A.H. (2020). «The relationship between TQM and SMEs’ performance: the mediating role of organizational culture». International Journal of Productivity and Performance Management. Issue 69 (1). рр. 61-84.
  12. Honarpour, A., Jusoh, A., Md Nor, K. (2018). «Total quality management, knowledge management, and innovation: an empirical study in R&D units». Total Quality Management & Business Excellence. Issue 29 (7-8). рр. 798-816.

The article was received 26.05.2024

Quote article, APA style

Druhova Olena, Jang Dongsheng. 26.05.2024. The role of the principles of total quality management in enterprise activity. The journal "Actual problems of innovative economy and law". 2024 / #4. 49-54pp. https://doi.org/10.36887/2524-0455-2024-4-9

Quote article, MLA style

Druhova Olena, Jang Dongsheng. "The role of the principles of total quality management in enterprise activity". The journal "Actual problems of innovative economy and law". 26.05.2024. https://doi.org/10.36887/2524-0455-2024-4-9

Quote article, translit