Actual problems of innovative economy and law

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Intercultural features in the management communication process

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УДК: 331.08

DOI: https://doi.org/10.36887/2524-0455-2023-1-3

Kryvobok K.,
кандидат економічних наук, доцент, доцент кафедри менеджменту та бізнесу,
Харківський національний економічний університет імені Семена Кузнеця,
https://orcid.org/0000-0002-6889-0041
Kotelnikova I.,
кандидат економічних наук, доцент, доцент
кафедри економіки підприємства та організації бізнесу,
Харківський національний економічний університет імені Семена Кузнеця,
https://orcid.org/0000-0001-6271-6213
Kinas I.,
кандидат економічних наук, доцент, доцент кафедри менеджменту та бізнесу,
Харківський національний економічний університет імені Семена Кузнеця,
https://orcid.org/0000-0002-1790-3746

The main problem of cross-cultural communications is that decoding is closely related to the specifics of the participants’ culture in information exchange and joint activities. Representatives of different cultures decipher received messages in different ways. The participants of collective actions represent the further the cultures, the more difficult it becomes to achieve mutual understanding and the more difficulties arise in implementing everyday actions. Studying and accounting for the peculiarities of cross-cultural communications allows for predicting the behavior of foreign partners and avoiding mistakes in the management of international organizations and projects. For the timely prevention and resolution of emerging conflicts, a balanced strategic policy of company management, readiness to see the causes of conflicts and make changes to achieve a reasonable compromise, flexibility, and adaptability of the organizational structure are essential. The in-depth knowledge of managers of the characteristics and basic parameters of the cultures in which the organization works and whose representatives are its employees is of great importance. Professional solutions to cross-cultural problems can be effective management of communications and human resources, use of virtual teams, and development of bicultural skills. The practical work of managers with human resources in companies is vital. A positive view of different attitudes and values helps prevent problematic situations and conflicts. Intercultural communication in the workplace is about understanding different business customs, beliefs, and communication strategies. This happens when people from different cultural backgrounds interact with each other. As we live in an age of globalization, it is only natural that employers are not limited to hiring people close to them. Specific cultural barriers exist to effective communication between a manager and a team. Since cultural diversity can positively and negatively affect the company, HR managers should consider the importance of developing effective intercultural communication in clearly conveying intended information to employees of different cultural orientations and ensuring unity of goals and objectives.

Keywords: communications, features, interaction, management, information.

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The article was received 05.04.2023

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Kryvobok K., Kotelnikova I., Kinas I.. 05.04.2023. Intercultural features in the management communication process. The journal "Actual problems of innovative economy and law". 2023 / #1-2. 18-24pp. https://doi.org/10.36887/2524-0455-2023-1-3

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Kryvobok K., Kotelnikova I., Kinas I.. "Intercultural features in the management communication process". The journal "Actual problems of innovative economy and law". 05.04.2023. https://doi.org/10.36887/2524-0455-2023-1-3

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