Actual problems of innovative economy and law

Journal "Actual problems of innovative economy and law" is included in category B for specialties: in the field of knowledge "Management and administration": 073, 076 (order of the Ministry of Education and Science of Ukraine dated 23.08.2023 No. 1035) and 071, 072, 075 (order of the Ministry of Education and Science of Ukraine dated 12.20.2023 No. 1543); in the field of knowledge "Social and behavioral sciences" 051 (order of the Ministry of Education and Science of Ukraine dated August 23, 2023 No. 1035); in the field of knowledge "Law" - 081 and "Public management and administration" - 281 (order of the Ministry of Education and Science of Ukraine dated 12.20.2023 No. 1543).
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Information and communication capacity of the territorial community in the context of digital transformation of public administrative services

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УДК: 352:004.9:35.07

DOI: https://doi.org/10.36887/2524-0455-2026-1-11

Lakhizha Mykola,
Doctor of Science in Public Administration, Professor, professor of the Department of Public Management, Administration and Law,
National University "Yuri Kondratyuk Poltava Polytechnic",
0000-0001-8676-4578

Published: 19.01.26

The article examines the theoretical and applied aspects of forming the information and communication capacity of territorial communities in the context of the digitization of public administrative services. It is argued that modern transformation processes in public administration are linked to the active introduction of digital technologies, the development of e-government, and the spread of digital services, which significantly change the mechanisms of interaction between local self-government bodies, citizens, and business entities. It has been proven that information and communication support for the activities of local self-government bodies is an important component of the institutional capacity of territorial communities, as it ensures the effective functioning of digital platforms, data management information systems, and communication channels for interaction with the population. It has been established that the development of the information and communication capacity of territorial communities contributes to increasing the transparency of government activities, optimizing procedures for the provision of public administrative services, expanding opportunities for citizen participation in local development processes, and forming a modern digital management infrastructure. Attention is paid to the role of digital technologies in modernizing the system of public administrative services, particularly the use of electronic registries, digital service delivery platforms, electronic document management systems, and e-democracy tools. The key structural components of the territorial community’s information and communication capacity have been identified, including digital infrastructure, information management systems, digital services, citizen interaction platforms, management personnel’s digital competencies, and institutional support for digitalization. Areas for improving the information and communication capacity of territorial communities have been proposed, including developing digital infrastructure, expanding digital services, improving the information resource management system, and enhancing the population’s digital literacy.

Keywords: information and communication support, public administrative services, digital services, digital technologies, digitalization, territorial communities, local self-government bodies, decentralization, digitization.

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Quote article, APA style

Lakhizha M. Information and communication capacity of the territorial community in the context of digital transformation of public administrative services. Actual problems of innovative economy and law. 2026. №1. 50-54 pp. https://doi.org/10.36887/2524-0455-2026-1-11

Quote article, MLA style

Lakhizha M. Information and communication capacity of the territorial community in the context of digital transformation of public administrative services. Actual problems of innovative economy and law. https://doi.org/10.36887/2524-0455-2026-1-11