Actual problems of innovative economy and law

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European trends in the implementation of digital technologies for the provision of public administrative services

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УДК: 351.077:004.9(4)

DOI: https://doi.org/10.36887/2524-0455-2025-6-9

Vintoniak Vitalii,
Graduate Student of the Department of Public Management and Administration of
Vasyl Stefanyk Carpathian National University,
https://orcid.org/0009-0009-9447-8403
Goy Natalia,
Candidate of Economic Sciences, Associate Professor, Associate Professor of the Department of Public Administration and Management of
Vasyl Stefanyk Carpathian National University,
http://orcid.org/0000-0001-7293-6527

Published: 27.11.25

The digital transformation of public administrative services in European Union countries is currently viewed as a complex institutional process that combines technological innovations with profound changes in the public administration system. The article provides a scientific and analytical summary of key European trends in the implementation of digital technologies in the provision of public administrative services, with an emphasis on the transition from fragmented electronization to a systemic model of digital governance. It is argued that digital public services in European practice are interpreted not as a set of separate electronic services, but as a component of state capacity that determines the effectiveness of public functions, the level of trust in institutions, and the state’s resilience to crisis challenges. The paper reveals the essence of the once-only principle as a fundamental tool for reducing administrative burdens on citizens and businesses and increasing the effectiveness of interagency collaboration. It demonstrates the role of information system interoperability as a managerial and regulatory prerequisite for the functioning of seamless digital services, as well as the importance of digital identity in building trust and security in the digital administrative space. Attention is paid to the issues of inclusiveness of digital services, public sector data management, ensuring cyber resilience, and the responsible use of artificial intelligence in public administration. Based on an analysis of European approaches, implications for Ukraine in the context of martial law, post-war recovery, and European integration processes are identified. It has been proven that adopting European trends in the digitalization of public administrative services can serve to increase the state’s institutional capacity, ensure the continuity of service provision, and reduce transaction costs in interactions between authorities and citizens and businesses.

Keywords: public administration, public services, administrative services, digital services, digital technologies, digitalization, digital transformation, quality of administrative services.

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Quote article, APA style

Vintoniak V. , Goy N. European trends in the implementation of digital technologies for the provision of public administrative services. Actual problems of innovative economy and law. 2025. №6. 40-44 pp. https://doi.org/10.36887/2524-0455-2025-6-9

Quote article, MLA style

Vintoniak V. , Goy N. European trends in the implementation of digital technologies for the provision of public administrative services. Actual problems of innovative economy and law. https://doi.org/10.36887/2524-0455-2025-6-9